Shipping & Returns
Shipping, Returns & Exchanges
At Sweven, we want your shopping experience to feel as effortless and thoughtful as the pieces we curate. For help before placing an order, email us at info@swevenstore.com.
Shipping
```Canada
United States
Processing & Tracking
Orders are typically processed within 2–4 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information.
U.S. Duties & Customs
Orders shipped to the United States may be subject to import duties, taxes, or customs fees upon delivery.
For orders over $200 USD, Sweven will reimburse any duties or customs fees incurred. Email your customs receipt to info@swevenstore.com and we’ll process your reimbursement.
Shipping area: We currently ship within Canada and the continental United States.
```Returns & Exchanges
We hope you love every piece you choose. If something isn’t quite right, we’re here to help.
```Regular-Priced Items
- Returns and exchanges are accepted within 21 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition, with all original tags attached.
- To begin a return or exchange, email info@swevenstore.com with your order number.
- Customers are responsible for all return shipping costs.
- We recommend using a trackable shipping service, as Sweven is not responsible for returns lost or damaged in transit.
- Refunds are issued to the original payment method once the return has been received and inspected.
- Original shipping charges are non-refundable.
Sale Items
- Sale items are eligible for exchange or store credit within 14 days of delivery, subject to product availability.
- Items must be unworn, unwashed, and have all original tags attached.
- Customers are responsible for shipping the original item back to us.
- Sweven will cover the cost of shipping the replacement exchange item back to you.
Need Help?
Unsure about sizing, fit, or any part of your order? We’d be happy to help before you make your selection.
Email us at info@swevenstore.com.